You’ve rolled down an interface that is conversational by Amazon Lex, with an objective of enhancing the consumer experience for the customers. So Now you wish to monitor just how well it is working. Are your web visitors finding it helpful? Exactly exactly exactly How will they be utilizing it? Do they enjoy it sufficient to keep coming back? How could you evaluate their interactions to add more functionality? With out a view that is clear your bot’s user interactions, concerns like these could be hard to respond to. The current release of conversation logs for Amazon Lex makes it simple to obtain visibility that is near-real-time exactly just how your Lex bots are performing, centered on real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You need to use this conversation information to monitor your bot and gain actionable insights for boosting your bot to boost the consumer experience for the customers.
In a previous blog post, we demonstrated simple tips to allow discussion logs and employ CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate with an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish interactive dashboards. You are able to select from a library that is extensive of, maps, and tables, and include interactive features such as for example drill-downs and filters.
Solution architecture
In this business cleverness dashboard solution, you are going to make use of an Amazon Kinesis information Firehose to continuously stream discussion log information from Amazon CloudWatch Logs to A amazon s3 bucket. [Read more…]